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Municipal Licensing Business Process Reengineering
Provided technical assistance to measurably reduce compliance and administration costs for selected business processes at two pilot municipalities in Jordan. The effort entailed mapping out existing municipal licensing and permitting processes covering professional licenses, construction related permits, and health certificates; recommending reengineering solutions; and implementing the reengineered business processes. The effort also included conducting a baseline study and assessing impact of the recommended manual simplification of processes. Moreover, the effort entailed assessing the e-Readiness of the two municipalities as well as recommending pilot processes for electronic enabling.
This project is performed under AMIR 2.0 Program
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